PRIVACY AND COOKIES POLICY

INTRODUCTION

This website is operated on behalf of Iam Covered Ltd and its associated partners and affiliates. Details of these companies appear in our terms of use policy. We maintain this website ('our website') for our customers ('you').

We collect and use personal information lawfully and in accordance with the Data Protection Act 2018.

We are committed to protecting the privacy of visitors to our website. This Privacy Policy is designed to let you know what data we collect about you, how we store it and how we use it.

By visiting our website you are accepting the practices described in this Privacy Policy. Any dispute you have regarding privacy is subject to this Privacy Policy and the terms of use policy. Your data will be shared with our partners for the purposes of providing you with insurance and administration support.

ADMINISTRATOR

Global Insurance Management Limited, on behalf of Arch Insurance (UK) Limited.

Whose address is 7th Floor, Eaton House, 1 Eaton Road, Coventry, CV1 2FJ.

Customer services telephone number: 024 7652 7812.

INSURER

Arch Insurance (UK) Limited,

Who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. FCA reference number 229887.

Registered Office 5th Floor, 60 Great Tower Street, London EC3R 5AZ. Registered in England and Wales: No. 04977362

INFORMATION WE COLLECT AND HOW WE USE IT

Data Protection

If you decide to apply on-line for a product or service offered by us you may be asked to provide personal details. Examples may include your name, postal address and e-mail address, account or credit card details and your information about your vehicle

Iam Covered Ltd considers that protecting personal information including sensitive personal information is very important and we recognise that you have an interest in how we collect, use and share such information. This information will be processed in accordance with Data Protection Acts and principles and in compliance with any code(s) of practice issued by the Data Protection Commissioner. We invite you to review this Data Protection Statement, which outlines how we use and protect that information.

You have the right of access to the personal data held about you by Iam Covered Ltd by sending a written request to Iam Covered Ltd, Data Protection Officer, Ask House, Northgate Avenue, Bury St. Edmunds, Suffolk, United Kingdom, IP32 6BB

You have the right to require us to amend or delete any information we hold about you.

USE AND SHARING OF INFORMATION

Iam Covered Ltd will share information for the purpose of providing the cover and services you requested with any relevant insurer. The information that you provide to Iam Covered Ltd will be held on a computer, computer database, e-mail, imaged documents, files, telephone recording and letter and/or in any other way. We shall not disclose personal information without your consent except in limited circumstances as permitted or required by law. We will share personal information with service providers for the purpose of providing and servicing the products you have purchased from us or in the course of handling claims.

CONSENT

We will use this information to:-

1.   Provide you with a quotation

2.   Administer and process any products/ services you have purchased from us

3.   Administer any future agreements we may have with you

4.   Manage or process any claim notified by you or by a third party and for client services, research and statistical analyses

5.   Provide you with a renewal quote

6.   When you make a complaint about us or one of your service providers

7.   The conduct of internal training and auditing our services and their delivery

When administering your insurance contract(s) and handling claims, we may request details and carry out searches for the purpose of verifying your identify and the commission of any offence by you or any insured person under the contract of insurance. In these applications, you explicitly consent to the processing of your details for these purposes.

TELEPHONE RECORDING

We may record all telephone calls in order to ensure accuracy in the communications of instructions to us. We may also record telephone calls for training, prevention of fraud, complaints and to improve customer satisfaction. Our recordings shall be and remain our sole property.

COOKIES

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. Our website uses cookies to distinguish you from other users of the site. This helps us to provide you with a better experience when you browse the site and also allows us to improve the website. By continuing to browse the site, you are agreeing to our use of cookies.

We use the following cookies:

Strictly necessary cookies; These are required for the operation of the site. They include, for example, cookies that enable you to log in to secure areas of the site (if applicable).

Analytical / performance cookies; These allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way the site works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies; These recognise you when you return to the site. This enables us to personalise content for you and remember your preferences (for example, your choice of language or region).

Targeting cookies; These record your visit to the site, the pages you have visited and the links you have followed. We will use this information to make the site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

You can block cookies by activating the setting on your browser that allows you to refuse the settings of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the site. If you would like more information about cookies, we can recommend www.aboutcookies.org and www.allaboutcookies.org as helpful resources. Both websites also provide instructions on how to reject cookies if you would like to do so.

OUR OBLIGATION TO YOU

We will exercise reasonable care in maintaining our website, use reasonable efforts to make our website available to you at all times and take the steps set out in our Privacy Policy to endeavour to secure any personal data you give us. Any changes to our Privacy Notice after your purchase will be available for viewing on our website

MARKETING

Your contact information will not be used for promotional activities by us, if you receive telephone contact, letters, emails or SMS text messages that are unprompted by us or our service providers, please contact our data team and we will investigate immediately

The Data Protection Officer - dpo@iamcovered.co.uk

MODIFICATION OF AND ACCESS TO DATA

You can change and modify any information about you that we hold by contacting us at the addresses in paragraph data protection above. A copy of all information we hold about you can be obtained by request.

SECURITY

We employ up to date technology in order to protect against the loss, misuse or alteration of information under our control, including using technical and organisational measures. We will use all reasonable efforts to safeguard your personal data. However, please note that if you send information by email to us you are doing so at your own risk.

EXTERNAL LINKS

We do not accept any responsibility for the content or privacy practices of any website to which a hypertext link from our website exists. The links are provided "as is" with no warranty (express or implied) for the information provided within them.

CONTACTING US

If you have any queries about this website we can be contacted by:

Email: customersupport@iamcovered.co.uk

ACCESSIBILITY

If you have any trouble using this website with certain web browsers or other software like screen readers, we want to help. If you discover a part of our web site that has been difficult to use, please let us know.