Privacy & Cookies policy
PRIVACY AND COOKIES POLICY
We collect and use personal information lawfully and in accordance with the Data Protection Act 2018.
Global Insurance Management Limited, on behalf of Arch Insurance (UK) Limited.
Whose address is 7th Floor, Eaton House, 1 Eaton Road, Coventry, CV1 2FJ.
Customer services telephone number: 024 7652 7812.
Arch Insurance (UK) Limited,
Who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. FCA reference number 229887.
Registered Office 5th Floor, 60 Great Tower Street, London EC3R 5AZ. Registered in England and Wales: No. 04977362
INFORMATION WE COLLECT AND HOW WE USE IT
If you decide to apply on-line for a product or service offered by us you may be asked to provide personal details. Examples may include your name, postal address and e-mail address, account or credit card details and your information about your vehicle
Iam Covered Ltd considers that protecting personal information including sensitive personal information is very important and we recognise that you have an interest in how we collect, use and share such information. This information will be processed in accordance with Data Protection Acts and principles and in compliance with any code(s) of practice issued by the Data Protection Commissioner. We invite you to review this Data Protection Statement, which outlines how we use and protect that information.
You have the right of access to the personal data held about you by Iam Covered Ltd by sending a written request to Iam Covered Ltd, Data Protection Officer, Ask House, Northgate Avenue, Bury St. Edmunds, Suffolk, United Kingdom, IP32 6BB
You have the right to require us to amend or delete any information we hold about you.
USE AND SHARING OF INFORMATION
Iam Covered Ltd will share information for the purpose of providing the cover and services you requested with any relevant insurer. The information that you provide to Iam Covered Ltd will be held on a computer, computer database, e-mail, imaged documents, files, telephone recording and letter and/or in any other way. We shall not disclose personal information without your consent except in limited circumstances as permitted or required by law. We will share personal information with service providers for the purpose of providing and servicing the products you have purchased from us or in the course of handling claims.
We will use this information to:-
1. Provide you with a quotation
2. Administer and process any products/ services you have purchased from us
3. Administer any future agreements we may have with you
4. Manage or process any claim notified by you or by a third party and for client services, research and statistical analyses
5. Provide you with a renewal quote
6. When you make a complaint about us or one of your service providers
7. The conduct of internal training and auditing our services and their delivery
When administering your insurance contract(s) and handling claims, we may request details and carry out searches for the purpose of verifying your identify and the commission of any offence by you or any insured person under the contract of insurance. In these applications, you explicitly consent to the processing of your details for these purposes.
We may record all telephone calls in order to ensure accuracy in the communications of instructions to us. We may also record telephone calls for training, prevention of fraud, complaints and to improve customer satisfaction. Our recordings shall be and remain our sole property.
We use the following cookies:
Strictly necessary cookies; These are required for the operation of the site. They include, for example, cookies that enable you to log in to secure areas of the site (if applicable).
Analytical / performance cookies; These allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way the site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies; These recognise you when you return to the site. This enables us to personalise content for you and remember your preferences (for example, your choice of language or region).
Targeting cookies; These record your visit to the site, the pages you have visited and the links you have followed. We will use this information to make the site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can block cookies by activating the setting on your browser that allows you to refuse the settings of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the site. If you would like more information about cookies, we can recommend www.aboutcookies.org and www.allaboutcookies.org as helpful resources. Both websites also provide instructions on how to reject cookies if you would like to do so.
OUR OBLIGATION TO YOU
Your contact information will not be used for promotional activities by us, if you receive telephone contact, letters, emails or SMS text messages that are unprompted by us or our service providers, please contact our data team and we will investigate immediately
The Data Protection Officer - email@example.com
MODIFICATION OF AND ACCESS TO DATA
You can change and modify any information about you that we hold by contacting us at the addresses in paragraph data protection above. A copy of all information we hold about you can be obtained by request.
We employ up to date technology in order to protect against the loss, misuse or alteration of information under our control, including using technical and organisational measures. We will use all reasonable efforts to safeguard your personal data. However, please note that if you send information by email to us you are doing so at your own risk.
We do not accept any responsibility for the content or privacy practices of any website to which a hypertext link from our website exists. The links are provided "as is" with no warranty (express or implied) for the information provided within them.
If you have any queries about this website we can be contacted by:
If you have any trouble using this website with certain web browsers or other software like screen readers, we want to help. If you discover a part of our web site that has been difficult to use, please let us know.
Insured warranties for cars, vans, motorcycles, motorhomes and touring caravans.
The extended warranty market-place’s reputation has suffered in the past from some providers avoiding genuine and reasonable claims. Extended warranties are all about peace of mind, but if you can’t trust your provider to be there for you when you need them, then that peace of mind you’re paying for can easily turn into stress.
Let’s be realistic, any time a provider covers a repair, they lose money. While reputable extended car warranty companies make provision for claims and accept their responsibilities to you. Untrustworthy providers will do everything they can to avoid paying up, leaving you to foot the bill for costly repairs on top of the premium you’re paying for your extended warranty coverage. It’s Important to make vitally sure that the contract you invest in is an Insurance policy, and no other. Few warranty providers offer you a fully insured Mechanical Breakdown insurance policy. With this type of policy you have the protection of the Financial Conduct Authorities stringent regulations. Plus in the event you feel you need to complain then you have the mediation services of the the Financial Ombudsman. Your policy is independently administered and fully underwritten separately to the warranty provider who you purchased from.
Very simply, we will only offer you a fully insured vehicle warranty policy. You can be completely at ease in the knowledge that you’ve invested wisely and that the level of cover and premium paid is administered on our behalf by Global Insurance Management Ltd. You have a Mechanical and Electrical failure insurance policy, and in the case of leisure vehicle’s also includes habitation cover at no additional cost to you. Your policy is underwritten by Arch Insurance (UK) Limited and fully meets with the FCA’s regulations. You can be totally assured that any number of claims on your part is evaluated and authorised independently of Iam Covered Ltd. Your policy T&C’s has been set out and approved by Arch Insurance (UK) Limited and in our opinion provides you with the best level of cover available given the premium paid.
Our Mechanical and Electrical failure insurance policy will serve you well and provide you with peace of mind. Through Arch Insurance (UK) Limited , we provide 5 levels of cover that is tailor-made to suit the type of vehicle(s) you own. Car, motorcycle, van, motorhome or touring caravan. The small print is minimal, day one cover, no limit to the number of claims, so long as the total of all claims doesn’t exceed the value of your vehicle. And you choose the repairer you wish your vehicle to be repaired by.
If you want to purchase extended vehicle protection from a reliable company, Iam Covered ..have you covered.